I left the deposit blank but the payment link still asks for a deposit: how to let a client pay the full amount

Leaving the deposit blank on a booking does not mean "no deposit". When a booking has no deposit amount of its own, KM Hub uses your business deposit percentage, so the payment link asks your client for that share first. Here is how to make one booking ask for the full total, or turn the percentage off for every booking.

Why the link still asks for a deposit

The payment link takes the deposit from the booking itself. If the booking has none, it uses the Deposit percentage saved in Settings, in the Deposit and overtime card. With 40% saved there, a $500 booking with a blank deposit asks for $200 first.

Ask for the full amount on one booking

1. Open Events and click the booking to open it.
2. Click Edit in the row of buttons under the booking title. The Edit Event panel opens.
3. Tick No deposit - ask for the full amount.
4. Click Save Changes.

As the panel says, the payment link and invoices for this event now ask for the full amount, and your other events keep your usual deposit. Your Settings percentage does not change. To bring the deposit back on this booking, untick the box and click Save Changes again.

Turn the deposit off for every booking

Use this only if you never want a percentage deposit.

1. Open Settings at https://hub.kivimedia.co/?page=settings and click the General tab.
2. Scroll to the Deposit and overtime card.
3. Clear the Deposit percentage box. Blank means no percentage.
4. Click Save.

This changes every open booking that has no deposit amount of its own: their payment links ask for the full balance from then on. Only an org admin can change this card.

Good to know

• If you renamed your deposit in the same card (What you call it), the box on the booking uses your word, for example "No retainer - ask for the full amount".
• The box replaces your percentage only. If the booking carries its own deposit amount, for example one typed under Discount & deposit on the lead before it became a booking, the link still asks for that amount.
• If the booking already has a sent invoice that is still owed, the payment link sends your client to that invoice.
• No box in Edit Event? It only shows for logins that can see prices. Ask your account owner, or submit a support ticket from inside KM Hub with the booking number (see How do I submit a support ticket from inside KM Hub?).

Related: Invoices: send, collect card payments, payment schedules, and recurring billing and Inside a booking: the Event Detail page and its 13 tabs.