My emails show a reply-to address ending in @inbox: how do I get client replies back to my own email?

If the emails KM Hub sends for you show a reply-to address ending in @inbox, client replies are being routed into KM Hub instead of your own mailbox. You cannot change the @inbox part, but you can switch the routing off so replies come straight back to you. Here is how, and what you give up.

Why the @inbox address appears

That address belongs to KM Hub's shared inbox. When the box Route replies into KM Hub is ticked, KM Hub adds it as the reply-to on the emails it sends for you, so when a client hits Reply, the answer lands inside KM Hub in Clients > Mail.

The part after the @ is the same for every KM Hub business and cannot be changed. The part before the @ is your Inbound alias, set on the Booking Inbox settings page. That alias is also the address you forward enquiries to, so changing it does not remove the @inbox ending, and it means updating any forwarding you already set up.

Send replies back to your own mailbox

1. Open Settings, then Email Senders. It is listed under Connect.
2. Scroll down to the card called Where replies land. It is near the bottom of the page.
3. Untick Route replies into KM Hub. A message confirms Replies now go to your own inbox.

From then on KM Hub stops adding the @inbox reply-to, and a client's reply comes back to your own mailbox like a normal email reply. Emails you sent before the change still carry the @inbox reply-to, so a reply to one of those still lands in Clients > Mail.

What you give up

The card spells out the trade. With the box ticked, client replies land in Clients > Mail, where they are logged against the client and can auto-become inquiries. With the box unticked, KM Hub does not receive those replies itself, so they are not logged in Clients > Mail and do not turn into inquiries on their own. You read and answer them in your own email app.

You can tick the box again at any time to go back.

Good to know

• This is a workspace setting. It applies to the emails KM Hub sends for everyone in this workspace, not just yours.
• The reply-to address has nothing to do with spam. If your emails land in spam, that comes from your domain's SPF, DKIM and DMARC records, which is a separate fix.

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