How billing works: your $1 trial, monthly plan, and day-14 charge

KM Hub billing is built to be predictable: you start with a $1 trial, you choose a monthly or annual plan, and your first full charge lands on day 14 when the trial ends. Everything about your plan - the trial countdown, the plan picker, and your card - lives in one place: the Subscription tab in Settings.

Where to find your subscription

1. Click Settings (the gear at the bottom of the left rail).
2. In the Settings sidebar, look for Billing & Money and open the Subscription tab.

The status card: your billing at a glance

The card at the top of the Subscription tab always shows one of four states:

• Trial days left: you are inside your $1 trial, and the card counts down the days remaining.
• Active: your plan is running and billing normally.
• Trial ended - read-only: your trial expired without an active plan. Your data is safe, but creating and sending are paused until you upgrade.
• Included with your coaching: your subscription is comped as part of a coaching program, so there is nothing to pay.

The $1 trial and the day-14 charge

Your trial gives you the full product for $1. While it runs, the status card and a banner across the top of the app count down the days you have left. On day 14 the trial ends: if you have picked a plan, that plan's price is charged and your subscription switches to Active. If the trial ends without a plan, nothing more is charged - your account simply moves to read-only until you upgrade.

Choosing monthly or annual

The plan picker sits right on the Subscription tab:

1. Use the monthly/annual toggle to compare the two options. Annual billing gives you 2 months free compared to paying month by month.
2. Click Upgrade. A secure Stripe Checkout page opens.
3. Complete payment. When you return to KM Hub, your billing refreshes automatically and the status card shows your plan as Active.

Updating your card, changing plans, or canceling

Click Manage billing & update card on the Subscription tab. This opens the Stripe Billing Portal, where you can update your payment card, change your plan, or cancel your subscription. Changes you make there flow straight back to your KM Hub account.

What happens when a trial expires

If your trial runs out before you upgrade, KM Hub does not delete anything. Instead:

• The Subscription tab shows Trial ended - read-only.
• Creating and sending are paused across the app, and a banner reminds you to upgrade.
• On solo accounts, the New Event button is also gated until billing is active again.

Upgrade at any time from the plan picker and everything unlocks exactly where you left it.

Still stuck? Submit a ticket from this help center and we'll take it from there.