Closed the AI assistant by accident? How to get back to the same conversation

If you only closed the AI assistant panel, press Ctrl+J (Cmd+J on a Mac) and your conversation is right where you left it. If you closed the browser tab or window, or reloaded the page, the panel starts fresh, but the chat was saved: open the AI Chat page and click it under Recent conversations.

You closed the panel and KM Hub is still open

The assistant panel holds on to your conversation for as long as KM Hub stays open in that browser tab, even while you move between pages. The X button, a click outside the panel and the shortcut all just hide it.

1. Press Ctrl+J on Windows or Cmd+J on a Mac, on any page. You can also click the sparkle icon near the right end of the top bar. Hover over it and it reads Ask your COO anything (AI chat).
2. The panel opens at your last message. Keep typing.

You closed the tab or reloaded the page

A fresh panel only shows the greeting, but the questions you sent and the answers you got were saved to your account. Pick the conversation up on the AI Chat page:

1. Go to hub.kivimedia.co/?page=ai-chat, or open AI Team in the sidebar and click Second-in-Command. The page is headed Conversation workspace.
2. Find Recent conversations on the left. Each one is named after the first thing you asked, newest at the top. On a phone they show as a row of buttons above the chat.
3. Click the one about your prices. The whole conversation loads and you can carry on from there.

Only click New conversation when you want a clean slate. Your older conversations stay in the list either way.

You were working in Claude, not inside KM Hub

If you connected Claude (or another AI app) to your workspace with Terminal Mode, which you find under AI Team in the sidebar, the conversation itself is kept by that app, not by KM Hub. It will not show up under Recent conversations, and KM Hub cannot reopen a window you closed in that app.

What KM Hub does give you is a way back to the page the work lives on. For some tasks, such as looking up your balloon job costs, KM Hub hands Claude an Open in KM Hub link to that page along with the answer. Click it to go straight there, and keep it if you want to return later.

Good to know

• Pictures you attached to a question are not kept in the saved copy, only the text.
• Each person on your team sees only their own conversations.
• Archiving a conversation takes it off the Recent conversations list.
• No sparkle icon, and Ctrl+J does nothing? An admin has switched on Hide all AI features (in Settings, Account tab, Feature Availability, Hide features), which removes the assistant for everyone in the workspace.

Still stuck? Submit a ticket from this help center and we'll take it from there.