My prices are marked pending in Business Knowledge: where do I approve them?

Pending facts, such as column prices your assistant saved for you, are approved on the Review Facts tab of the Business Knowledge page: click Confirm next to each one that is right. Until you do, they stay unconfirmed and no AI writer uses them.

Confirm your pending facts

1. Click Settings at the bottom of the left rail, stay on the Account tab and choose Business Knowledge. You can also go straight to hub.kivimedia.co/?page=business-knowledge.
2. Click the Review Facts tab. Under Confirm what KMHub learned, two counters show how many facts are waiting and how many are confirmed.
3. Facts are grouped by kind (Business, Service, Price, Craft, Voice). Each group shows 3 at a time with a "Showing x of n" line. Click the Show all button under the groups to see every waiting fact at once.
4. Each fact shows where it came from and its exact wording. Read the numbers carefully, then click Confirm if it is right or Reject if it is wrong.

If two facts look like they say different things (for example two weekly goals with different amounts), they are pinned together under These may disagree - confirm one. Confirm the one that is true and reject the other.

There is no edit button, and a rejected fact cannot be reopened. To fix a wrong number, reject it, ask your AI app to save the corrected number, then confirm the new one.

Keep a number to yourself: Internal only

Some facts are for you, not for clients, such as your own cost per column. Click Internal only on that fact before you confirm it. An internal fact is never shown to customers and never used by an AI writer; it stays on the page for you. A fact whose own text starts with INTERNAL is always internal. Facts from an uploaded document follow the document, so the button is off for them: reject the fact or change the document instead.

What confirming does

The page explains this per kind, and the message after each Confirm repeats it:

• Price: used in replies and quotes, never in a first cold email.
• Business, service and craft: used by your AI writers in the drafts, replies and messages they write. If one of these states a price or a percentage, it is treated like a price fact.
• Voice: every AI writer copies this style.

Confirming does not change any real price or what your booking form charges. When you confirm a price, the message offers Open Booking Catalogs, which is where you change what your booking form charges.

Where pending facts come from

• You told Claude (Terminal Mode) with a date: your AI app saved it for you. A Reason line underneath says why.
• Uploaded business document: read from a file on the Sources tab. A new file shows Awaiting your review until you confirm at least one of its facts, then In use.
• Email Scanner - owner-authored email: found by the Email Scan tab in emails you wrote.
• Customer Reviews - mined from real reviews: found in reviews you added.

Good to know

If you work in Claude or another AI app connected through Terminal Mode, you can confirm there too. Ask it what is waiting and tell it which facts are right; nothing changes until you say yes to the list it shows you.

Want a short rule followed right away? Add it to your Business Brain instead: see Set up your Business Brain so every AI sounds like you and quotes your prices.