Ask a client for a Google review after the party: follow-up step, Public Reviews and your review link

To have KM Hub ask for a review a day or two after each party and send the client straight to your Google review page, add a step timed after the event to your follow-up sequence and paste your Google review link into that email. For a one-off ask there is also Send request on the Public Reviews page, but its email has no Google button yet (details below).

Send clients to your Google page after every party

1. Copy your review link from your Google Business Profile.
2. In the sidebar open Sales, then Sequences under Nurture.
3. On the sequence you use for booked clients, click Edit steps, then Add step. The review ask must be step 2 or later, because Step 1 is always timed from enrollment.
4. On the new step choose Timed to the event, type the number of days and pick after, so it reads for example 2 days after the event date.
5. Choose My exact email, write a subject and a short thank-you, and paste your Google review link into the body. This mode is sent verbatim, so the link goes out exactly as typed. AI writes it drafts the email from a short description instead, so use My exact email when the link must be there.
6. Click Save cadence.
7. Check that Automatic follow-up at the top of the Sequences page is on. Each due step is then drafted into your Approval Queue, and you still approve every message before it sends.

If a deal has no event date, the step falls back to its day delay, counted from the previous step. Building the booking sequence itself is covered in Automatic follow-ups around each booking (before and after the event).

Send a one-off request from Public Reviews

1. Open Clients, then Public Reviews under Nurture & Reputation. The page is titled Review requests and replies.
2. Under Get a review, pick the client in the Choose a client… list.
3. Click Send request. A message confirms "Review request sent to" and their email address.

The client gets a short thank-you from your business name with the subject "A quick favour from" plus your business name. The card says "Set your review link in Settings to include a button", but Settings has no review link field yet. Without a saved link the email has no Leave a review button: it asks the client to reply with a sentence or two, or to leave a review wherever they found you. That is why the sequence step above is the way to point clients at Google today. Sending a request does not use AI.

Log the reviews you get and draft replies

KM Hub does not pull in your Google reviews by itself. Under Your reviews, click Add a review, set the stars, pick the client (or leave No client), type what they said and click Save review. Then click Draft reply for a reply you can Copy and paste on Google, and Save it to mark the review Replied. Drafting a reply uses a little of your monthly AI allowance.

If it does not work

• The client is not in the list: only clients with an email address appear, taken from your 100 most recently added clients.
• "Logged (email not sent - check email setup)": the request was recorded, but no email went out.
• "Sending is paused for this workspace.": outgoing email is paused for your whole workspace, so nothing was sent.