Where is the button to add photos to an email campaign? There is no paperclip - here is how to put a photo in your email

KM Hub has no paperclip for email campaigns. Photos go inside the email itself, using the Image button in the Designed emails editor. This article shows where to find it and which kind of email supports photos.

Which email type can hold a photo

Open Clients in the left sidebar, then Email Marketing under Nurture & Reputation. At the top you choose between two tabs.

• Designed emails: a block editor where you can add photos, buttons and layout. Use this for any email with a picture.
• Quick emails: a fast one-off message with a subject line and a plain HTML body box. It has no image or attachment button, so it is for text-first messages.

Add a photo to a Designed email

1. On Email Marketing, click Designed emails, then click New email campaign (or New Newsletter inside the tab).
2. In Choose a template click Use this template on a design, or Start blank.
3. The editor opens full screen. In the bar at the top, click Image and pick a photo from your computer.
4. Wait for the message Image added. The photo is placed in your email.
5. Click Save, or Schedule & Send when you are ready to send.

How the Image button behaves

• If you first click a photo already in the email, the button replaces that photo with your new one.
• If nothing is selected, it adds a new photo to the email at full width. If you first click a block, the photo goes inside that block.
• You can also double-click a photo in the email to open the image library. From there you can upload a new file, pick one you uploaded before, or paste a web address for the image.
• Accepted file types are PNG, JPG, GIF, WebP, SVG and AVIF.

Good to know

• Very large photos slow an email down and some mail programs cut them off, so keep each photo under about 5 MB.
• Use Preview and Send test to see the photo in a real inbox before the real send.

Photos in automatic follow-up emails

In the step editor for a sequence, the toolbar has an Insert image button. It asks for the web address of an image that is already online (Image URL, starting with https), plus an optional width. It does not upload a file from your computer. To use one of your own photos there, put it online first, for example on your website.