Times in my emails show as 17:00 instead of 5:00 PM: how do I switch KM Hub to 12-hour AM/PM time?

If your booking emails, contracts or booking notes show times like 17:00 when your clients expect 5:00 PM, there is a setting for that. This article shows where it is and what it changes.

Switch to 12-hour time

1. Open Settings and choose Your Account.
2. In the Account & Domain tab strip at the top, click General.
3. Scroll to the Localization section, next to Timezone, Currency and AI Language.
4. Open the Time format menu and choose 12-hour (5:00 PM).
5. Click Save Changes. You will see the message General settings saved.

The three choices are Automatic, 12-hour (5:00 PM) and 24-hour (17:00).

What Automatic does

Automatic uses 12-hour time (5:00 PM) for a US business and 24-hour time (17:00) everywhere else. If your workspace is not set up as a US business, Automatic gives you 24-hour times even if your clients are in the United States. Choosing 12-hour (5:00 PM) yourself removes the guesswork.

Where the setting shows up

• Client emails that use the event time. The event time tag prints 5:00 PM instead of a raw time like 17:00:00.
• Contract tags for the event start time and end time.
• The Preferred time line in booking-form notes and in the staff summary.
• Time answers on lead forms.

Good to know

• Time format is separate from Timezone. The timezone decides which clock time an event happens at. The time format only decides how that time is written.
• The time format is one setting for the whole workspace, not one per person.
• Time pickers you see inside the app, such as the Arrive at field on a lead, are controlled by your browser and computer, not by this setting.

If a time still looks wrong

Check that you clicked Save Changes after picking the format, then send yourself a test email and read the time in it. If a time was typed by hand into an email template, for example 17:00 written out as plain words, it stays exactly as written. Edit that template to change it.