Your personal profile - your name and phone number - follows you across every brand you belong to, and it takes under a minute to update. Here's where it lives and what each field does.
Open your profile
- Click your avatar in the top-right corner of KM Hub and choose My Profile, or go straight to https://hub.kivimedia.co/?page=settings and open the My Profile tab.
What you can edit
- Your Name: the name shown across the app, including the sidebar and your avatar.
- Phone: your contact number.
- Email: read-only. Your login email can't be changed here - your org admin changes it from the Team Management panel. If you're the admin and need your own login email changed, submit a ticket.
Save your changes
- Edit your name or phone.
- Click Save Changes.
Your session refreshes automatically, so the sidebar and your avatar show the new name right away - no need to log out and back in.
The avatar menu at a glance
The top-right avatar menu is your account hub. It contains:
- My Profile: the page described above.
- Settings: your full org and account settings.
- Notifications: your alert feed and channel preferences.
- Help & Support: docs and support.
- Sign Out: log out of KM Hub on this device.
Logging out
You can log out either from the avatar menu (Sign Out) or with the Log out button at the bottom of the My Profile tab. Both do the same thing: they end your session on this device only.
Still stuck? Submit a ticket from this help center and we'll take it from there.
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