Set up your AI booking inbox address (slug@inbox.kivimedia.co) and auto-create rules

Your AI booking inbox gives you a dedicated email address - yourname@inbox.kivimedia.co - that reads every enquiry forwarded to it and turns the good ones into leads and bookings automatically. Set it up once in Settings and enquiries start flowing into your Booking Info Inbox without any manual data entry.

Step 1: pick your address

1. Open Settings and go to the Booking Inbox tab.
2. In the inbound alias field, type the slug you want - the part before @inbox.kivimedia.co. The suffix is fixed; you only choose the front.
3. Click Save inbox settings.
4. Use the Copy address button to grab the full address to your clipboard.

Step 2: forward your enquiries to it

The inbox only sees what you send it. Set up forwarding from wherever enquiries land today - your website's contact form notifications, your public email address, a directory listing - so those messages arrive at your @inbox.kivimedia.co address. From there, the AI parses each message and creates a draft in your Booking Info Inbox for review.

Step 3: decide how much the AI does on its own

Three controls on the same tab govern automation. The key concept is the auto-create confidence threshold - a slider from 0 to 100 percent. The AI scores how confident it is in each parsed enquiry, and only enquiries scoring above your threshold qualify for automatic handling.

• Auto-create a lead from a confident enquiry - when this switch is on, enquiries above the threshold become leads on their own, no click needed. Below the threshold, they wait in the Booking Info Inbox for your review.
• Auto-create a booking from a confident enquiry - the same idea, one step further: a confident enquiry becomes a booking automatically. Most people start with leads only and turn this on once they trust the parsing.
• Auto-send replies to clients - lets the AI reply to enquiries without you approving each message first.

About the auto-send replies switch

Auto-send is intentionally the most guarded setting on the page. It is off by default and flagged in amber, because it means real emails go to real clients without you reading them first. It's also a double opt-in: flipping this switch is not enough on its own - the inbox-reply autopilot gate in the Autopilot Center (Settings > General) must also be granted before auto-replies actually go out. That two-lock design means you can never enable AI replies by accident with a single stray click.

A sensible rollout path: run with everything off for a week and review drafts in the Booking Info Inbox, then enable auto-create leads at a high threshold, and only consider auto-send once you've read enough AI-drafted replies to trust them.

Quick recap

1. Settings > Booking Inbox: choose your slug, save, copy the address.
2. Forward enquiry email to slug@inbox.kivimedia.co.
3. Set the confidence slider and the auto-create switches to match your comfort level.
4. Leave auto-send replies off until you're ready; enabling it also requires the Autopilot inbox-reply gate.

Still stuck? Submit a ticket from this help center and we'll take it from there.